Adding Your Branding

Across all subscription plans, you can customize your client portals and the notification emails Motion.io sends to reflect your business's logo and branding.

This article will detail the brand customizations available in Motion.io and how to set them via your account's Settings page.

How to Add Your Branding to Motion.io Client Portals

Clicking "Settings" from the sidebar on your account's left side will automatically bring you to the Branding tab. On the Branding Tab, you can access account-wide settings that allow you to customize your Motion.io portals and email communication to align with your business and brand.

📢 Note: Only team members set to the Admin role can access the customizations in your account's Team Settings page. Click here to learn more about team member roles.

Branding Tab Settings

The following sections will explain the customizations available on the Branding tab of your account's Settings page and how each option works.

👋 Tip: If you've upgraded to Motion.io's Scale plan and want guidance on configuring the settings on the Domain and Email tabs, click here.

1. Client Portal Link

When you sign up, Motion.io automatically generates a unique client portal link based on the company name you provide. By default, this link uses a branded subdomain on the Motion.io domain—for example: mybusiness.motionportals.com

If you'd like to edit the subdomain prefix (what appears before .motionportals.com) click the pencil icon.

While you can customize the first part of this subdomain, the link must end in motionportals.com unless you upgrade to Motion.io's Scale plan.

2. Company Name

For all plans, Motion.io uses the company name you specify as the sender name in any notification emails It sends to clients.

When you complete the registration form to sign up for a new account, Motion.io will automatically bring in the company name you entered. Still, you can change it at any point by entering a new company and clicking "Save Changes."

📢 Note: While the emails Motion.io sends to clients will show your company name as the sender, by default, they are sent from hello@motion.io. If you'd prefer to send notification emails from your business email address, subscribe to Motion.io's Scale plan.

3. Logo

To add your business's logo to your client portals and emails in Motion.io, hover over the placeholder image and click "Change Logo." After uploading your logo and using the option on the left to change its crop/orientation (optional), click "Save."

4. Primary color

To select the primary color for your portals and emails, click the circle under "Primary Color." In the open modal, paste in a Hex Code or use the eyedropper tool to select the color you'd like from your logo.

5. Date formatting

By default, the date format for team members and clients using Motion.io is set to month/day/year.

You can change the date format used for projects and client portals account-wide by selecting an option from the Date formatting dropdown.

6. Timezone for Emails

When you first create your Motion.io account, the platform automatically sets your timezone based on your browser’s location at the time of signup. This timezone determines when your clients receive automated communications, such as reminders and digests.

If you'd like to update your timezone, simply choose a new option from the dropdown menu in your settings.

Client Reminder Emails are sent mid-morning in your selected timezone.
Client Digest Emails are delivered in the early evening.

Adjusting your timezone ensures that emails reach your clients at the most appropriate times for engagement.