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Team Email Notifications
Across your Motion.io projects, there will likely be times when you want to be notified more or less frequently, depending on your role in each project.
This article will explain how to adjust your email notification preferences for both projects and templates in Motion.io to ensure you see the notifications that matter most without cluttering your inbox.
📢 Note: When configuring your email notification preferences, the settings you specify apply only to your Motion.io account and don't affect the email notifications other team members receive.
How to Customize Your Email Notification Settings
Access your email notification preferences by clicking your name in the bottom left corner of your account and selecting “Notifications."
The "Projects" and "Templates" tabs on the "Notifications Preferences" screen allow you to toggle between adjusting your notification preferences for active projects and project templates.
For active projects and templates, the "Client Messages" and "Other Activities" columns allow you to set a preference for each notification category — which operate independently from one another. Below, we'll explain the difference between these two categories:
- Client Messages: Notifications for task comments, helpdesk tickets, and new messages.
- Other Activities: Include task status changes, new form submissions, and other project-related activities.
📢 Note: When you set email notification preferences for a template, any project created from that template will inherit the settings you specify. If you'd like to change the inherited notification preference after creating a project from a template, you can do so from the "Projects" tab.
Notification Preference Settings
When setting your email preferences for client messages and other activities, there are three options to choose from:
- Immediately: Motion.io will send you an instant email notification.
- Daily: Receive a digest email containing all new client messages or other project activity within the past 24 hours. You will not receive an email if no new messages or activity occur during the previous day.
- Never: You will not receive any email notifications about the project.
👋 Tip: Setting your email notification preference to "Never" for a project or template doesn't mean you'll be out of the loop. You can visit your project dashboard anytime to see an overview of new activity, messages, and tickets within your projects, regardless of your notification settings.